Shipping policy

Shipping Policy

Thank you for choosing Knife Pro NZ! We aim to provide you with the best shipping experience possible. Please read through our shipping policy to understand how we handle the delivery of your orders.

Order Processing and Dispatch:

• Orders placed before midday on a working day will be dispatched the same day, subject to stock availability.
• Our working days are Monday through Friday, excluding public holidays.

Shipping Methods:

• In most cases, we utilize overnight shipping to deliver your orders promptly to your address.
• Please note that rural deliveries may require an additional 1-2 days for shipping.

Delivery Destinations:

• Our website only ships orders to addresses within New Zealand. We apologize for any inconvenience this may cause to our international customers.
• Overseas shipping inquiries will be handled on a case-by-case basis. Please contact our customer service team for assistance with international orders.

Shipping Costs:

• Shipping costs will be calculated at the checkout based on the weight and dimensions of your order, as well as your delivery location.

Order Tracking:

• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.

Contact Us:

• If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team. We're here to help!

Policy Updates:

• Knife Pro NZ reserves the right to update or modify this shipping policy at any time without prior notice. Please check this page periodically for any changes.

By placing an order with Knife Pro NZ, you agree to abide by the terms and conditions outlined in this shipping policy.

Last updated: 13th May 2024